Visiting us
Do I need an appointment?
No. Both clinics are walk-in during all open hours. You can also reserve a time with the Reserve my spot button if you would rather hold a spot, and we see reserved patients and walk-ins in the same flow.
What are your hours?
Both clinics are open 8:00 am to 8:00 pm Monday through Friday. Acton is open 9:00 am to 5:00 pm on Saturday and Sunday. Canton is open 10:00 am to 4:00 pm on Saturday and Sunday.
Do you treat children?
Yes. We care for infants, children, and adults at both locations.
What should I bring?
A photo ID, your insurance card, a list of the medications you take, and your pharmacy’s name and location. If the visit is for a child, please bring a parent or guardian or written consent.
How long will I wait?
Most visits are finished well inside an hour. Wait times are longest on weekday evenings and weekend mornings, and shortest in the mid-morning and mid-afternoon.
Will you send a report to my regular doctor?
Yes, with your permission we send a visit summary to your primary care provider, and your record is available to you in the patient portal.
Costs and insurance
Are you in network with my plan?
We are in network with most major Massachusetts insurers, listed on our insurance page. Because coverage depends on your specific plan and not only on the insurer, please confirm with your insurance company before your visit.
What if I do not have insurance?
We have flat self-pay pricing — $150, $200 or $250 depending on what your visit involves — and the front desk will tell you which tier applies before you are seen.
Is urgent care cheaper than the emergency room?
Substantially, for the same problem. An emergency department is the right place for an emergency; for a sprain or an infection it costs many times more and usually takes longer.
Care and treatment
Can you refill my regular prescriptions?
We can provide a short bridge supply of most routine medications if you have run out and cannot reach your prescriber. We do not manage long-term prescriptions or prescribe controlled substances for ongoing conditions.
Can you be my primary care doctor?
No — urgent care treats episodes of illness and injury. We will happily help you find a primary care practice if you do not have one.
Do you treat work injuries?
Yes, including workers’ compensation cases, at both clinics.
Can I get a work or school note?
Yes, at the end of your visit.
Do you take X-rays?
Yes, digital X-ray is on site at both clinics during all open hours.
Results and records
How do I get my test results?
Through the patient portal. We call you about anything that needs action rather than waiting for you to check.
How do I request my medical records?
Call the clinic where you were seen. Records requests require your written authorization, which we will send you.
Can I email you about my symptoms?
Please do not — ordinary email is not secure. Use the portal’s secure messaging, or call us.
When to call 911 instead
Urgent care is not the right place for a life-threatening problem. Call 911 or go to your nearest emergency department for any of these:
- Chest pain, pressure, or tightness
- Trouble breathing or shortness of breath at rest
- Sudden weakness, numbness, facial droop, or trouble speaking
- Heavy bleeding that does not slow with firm pressure
- A head injury with confusion, repeated vomiting, or loss of consciousness
- A seizure, or fainting without a clear cause
- Severe abdominal pain, or a stiff neck with fever
- Thoughts of harming yourself
Walk in today
No appointment needed at either clinic. Call ahead to check the wait, or reserve your spot online.