Your first visit

Here is exactly what happens, so nothing about the visit is a surprise.

Before you come

• Bring a photo ID and your insurance card.
• Write down the medications you take, including doses, and any medication allergies.
• Know your pharmacy’s name and location.
• If the visit is for a child, bring a parent or guardian, or written consent.
• If you are coming for a physical or a work form, bring the form.

When you arrive

1. RegistrationThe front desk takes your details, verifies your insurance, and collects your copay. If you are self-pay, they will tell you the price before you are seen.
2. TriageA member of the clinical team takes your vital signs and the story of what brought you in. Patients with the most urgent problems are seen first, which occasionally means a wait even if you arrived earlier.
3. Your examinationA physician, nurse practitioner or physician assistant examines you, explains what they think is going on, and orders any testing.
4. TestingX-ray, EKG, rapid swabs, urinalysis and blood work all happen in the building. Rapid results come back during the visit.
5. Your planYou leave with a diagnosis, prescriptions sent electronically, written home care instructions, any work or school note you need, and follow-up arranged.

After your visit

Your visit summary, results and instructions are in the patient portal. Send-out results usually post within one to three business days, and we contact you directly about anything that needs action. With your permission, we send a summary to your primary care provider.